Acronis Reports Broad Growth in Privileged Session Recording
Summary
Acronis reports that session recording adoption grew broadly in the two months after its April 2026 launch, with weekly recording volume up about 178% from the first full week to its peak and several markets reaching double-digit adoption.
Key points
- The report covers adoption from April 22 through June 23, 2026, after session recording became generally available in Acronis RMM.
- Weekly recording volume rose about 178% from the first full week to its peak, while the number of tenants recording each week roughly doubled.
- Adoption was dispersed: the busiest tenant accounted for about 1.2% of recordings, and the top 10 accounted for less than 10%.
- Recorded sessions averaged about 13 minutes, totaling several thousand hours of privileged-session evidence.
- Among geolocated active tenants, adoption reached about 19% in Canada and double digits in several other markets; the UK, Italy, and Spain remained in the low single digits.
- The article recommends defining recording scope, retention, access, and review practices for SMBs, MSPs, and their customers.
Article Details
- Publisher
- Acronis Threat Research Unit
- Report Period
- 2026-04-22 to 2026-06-23
- Scope
- Adoption and usage of selective session recording on the Acronis platform, including regional adoption among geolocated active tenants.
- Key Statistics
- Weekly recording volume grew about 178% from the first full week after launch to its peak.
- The number of tenants recording each week roughly doubled over the same period.
- The busiest single tenant accounted for about 1.2% of recordings; the top five accounted for about 6%, the top ten less than 10%, and the top fifty about 27%.
- Recorded sessions averaged about 13 minutes, with a median of roughly 4.1 minutes; total recording time amounted to several thousand hours during the two-month window.
- Among geolocated active tenants, adoption was about 19% in Canada, 17.2% in Switzerland, 13.1% in Japan, 13% in South Africa, and 11.7% in Brazil.
- Recommendations
- Enable selective recording for technicians who can remotely control endpoints, prioritizing privileged accounts that access sensitive systems.
- Define a retention period and name a reviewer before enabling recording; the report says six to 12 months covers most SMB cases.
- MSPs should offer recording by default to customers in regulated sectors, document the recording and review policy, and specify access and retention arrangements.
- Customers working with an MSP should ask in writing whether recording is enabled, which sessions are recorded, how long recordings are retained, and how to request them.
People
Vendors
Products
Countries
BotswanaMexico, Botswana) also in double digits — Brazil and the United StatesBrazil(17.2%), Japan (13.1%), South Africa (13%) and Brazil (11.7%), with Brazil andCanadareaches double digits in several markets: Canada (about 19%), SwitzerlandColombiaseveral Latin American and African markets (Colombia, South Africa, Brazil,Italytenants. Large European markets such as the United Kingdom, Italy and SpainJapan(17.2%), Japan (13.1%), South Africa (13%) and Brazil (11.7%), with Brazil andMexicoMexico, Botswana) also in double digits — Brazil and the United StatesSouth Africa(17.2%), Japan (13.1%), South Africa (13%) and Brazil (11.7%), with Brazil andSpaintenants. Large European markets such as the United Kingdom, Italy and SpainSwitzerlandreaches double digits in several markets: Canada (about 19%), SwitzerlandUnited Kingdomtenants. Large European markets such as the United Kingdom, Italy and SpainUnited Statesthe United States contributing the largest absolute numbers of recording