Huntress Says Its SOC Averages Eight Minutes to Resolve Alerts
Summary
Huntress says its SOC averages eight minutes from alert receipt to an incident report or closure, attributing the speed to purpose-built tools, an integrated tech stack, human analysts assisted by AI, and 24/7 coverage.
Key points
- Huntress defines MTTR as the time from SOC alert receipt to sending an incident report or closing the alert.
- The company reports an eight-minute average overall, 12 minutes for alerts resulting in incident reports, and four minutes for alerts closed without one.
- Huntress says 85% of alerts were resolved within 15 minutes, 97% within 30 minutes, and 0.5% took longer than an hour.
- Huntress reports a three-minute average MTTR for its Managed ITDR alerts and says its SOC sent 78,000 confirmed high- or critical-severity incident reports in 2024.
- The company attributes its response times to tools built for its SOC, ownership of its technology stack, AI-assisted human analysts, and follow-the-sun coverage.
- The performance figures and comparisons with other vendors are Huntress’s own claims; the article does not provide independent validation or methodology beyond its MTTR definition.
Article Details
- Topic
- Huntress SOC response speed and its reported mean time to respond (MTTR)
Vendors
Products
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