SOCRadar Launches Freshdesk Integration to Sync Security Incidents as Tickets
Summary
SOCRadar's Freshdesk integration polls for matching security incidents every five minutes and creates tickets. Optional two-way status sync updates incidents in SOCRadar when tickets are resolved or closed.
Key points
- The integration supports Freshdesk and Freshdesk Omni and is available through the Freshworks Marketplace.
- It creates tickets for new SOCRadar incidents that match configured severity and status filters.
- Setup requires a SOCRadar company ID and API key; users can also configure an initial lookback window and default requester.
- Tickets include the incident ID and severity and can be assigned, prioritized, escalated, and tracked using Freshdesk workflows.
- Optional two-way status sync updates the matching SOCRadar incident when a Freshdesk ticket is resolved or closed.
- Supported findings include exposed credentials, vulnerability findings, impersonating domains, and external attack-surface exposures.
Article Details
- Event Type
- Launch of a security incident integration between SOCRadar and Freshdesk
- Impact
- The integration polls SOCRadar every five minutes and creates Freshdesk tickets for incidents matching configured severity and status filters. Optional two-way status sync updates the SOCRadar incident when its ticket is resolved or closed, helping teams assign, track, and document security findings in their existing ticketing workflow.
Vendors
Products
FreshdeskSOCRadar Freshdesk Integration: Track and Resolve Security Incidents as TicketsFreshdesk OmniThe SOCRadar Incident Integration is now live on the Freshworks Marketplace, verified by Freshworks, and supports both Freshdesk and Freshdesk Omni.SOCRadar Incident IntegrationThe SOCRadar Incident Integration is now live on the Freshworks Marketplace, verified by Freshworks, and supports both Freshdesk and Freshdesk Omni.