Kaseya Announces Agentic IT Platform With Automated Threat Response and SIEM
Summary
Kaseya announced an AI-powered IT management platform unifying operations, security and backup data, with automated ticket triage, threat containment and backup verification. Kaseya SIEM is generally available and correlates telemetry from 60+ sources.
Key points
- Kaseya says the platform combines Kaseya Intelligence with an execution layer that can act across endpoint, help desk, security and backup systems.
- Agentic Digital Specialists launch with automated ticket triage; a customer cited early testing and expects it to eliminate up to 80% of miscategorization errors.
- The Unified Cyber Resilience portal brings on-premises, SaaS, endpoint and cloud backup together; Kaseya claims AI screenshot verification accuracy above 99.9%.
- Azure Files support is generally available; agentless Hyper-V backup is planned for June 2026.
- Kaseya SIEM is generally available, correlating telemetry across 60+ endpoint, network, cloud, identity and email data sources, with automated response and 400-day log retention.
- Kaseya also offers optional 24/7 SOC services for customers that do not want to operate an in-house SOC.
Article Details
- Event Type
- Product and platform launch
- Impact
- Kaseya announced an agentic IT management platform that brings together IT operations, security, and backup data and can autonomously triage tickets, contain threats, verify backups, and optimize workflows. The announcement includes Kaseya SIEM, which the company says correlates telemetry from more than 60 data sources, supports automated response, and retains logs for 400 days. Kaseya also reports greater than 99.9% accuracy for screenshot verification in its Unified Cyber Resilience Portal. These capabilities and performance figures are company-reported.
People
Koos LigtenbergBusiness Unit Director at Advisor ICT who shared early-testing feedback on the Ticket Triage Digital Specialist, including an estimate that it could eliminate up to 80% of ticket categorization errors.Rania SuccarKaseya CEO who described the platform and its intended autonomous IT operations capabilities.
Vendors
Products
Agentic Digital Specialiststhat closes the loop—automating actions, validating outcomes, and delivering features like Agentic Digital Specialists, Unified Cyber Resilience, and Kaseya SIEM.Azure FilesThree major releases include Agentic Digital Specialists for automated ticket triage, a Unified Cyber Resilience portal with >99.9% screenshot verification, and expanded Azure Files and Agentless Hyper-V support.Kaseya IntelligenceKaseya announced an agentic IT management platform powered by Kaseya Intelligence that unifies data across IT operations, security, and backup while autonomously triaging tickets, containing threats, verifying backups,Kaseya SIEMoutcomes, and delivering features like Agentic Digital Specialists, Unified Cyber Resilience, and Kaseya SIEM.Microsoft Hyper-VThree major releases include Agentic Digital Specialists for automated ticket triage, a Unified Cyber Resilience portal with >99.9% screenshot verification, and expanded Azure Files and Agentless Hyper-V support.Unified Cyber Resilience PortalThree major releases include Agentic Digital Specialists for automated ticket triage, a Unified Cyber Resilience portal with >99.9% screenshot verification, and expanded Azure Files and Agentless Hyper-V support.