MSPs Can Protect Client Trust With Clearer Ransomware Recovery Processes

Summary

The sponsored article recommends that MSPs coordinate ransomware recovery through a shared incident record, regular client updates, transparent billing and metrics for client updates, restoration and invoicing. It promotes Kaseya Trifecta as an integrated toolset.

Key points

• The article says slow recovery, fragmented work and poor communication can undermine client trust even after systems are restored.
• It recommends a shared incident timeline, scheduled client updates and recording labor as work happens.
• It proposes tracking time to first client update, time to restore and time to invoice.
• Kaseya’s 2026 Cybersecurity Outlook report found 12% of MSPs lost clients following security incidents, according to the article.
• Kaseya promotes Trifecta, which it says connects RMM, PSA and BCDR workflows.

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