High Touch Support (HTS)

Reported Context (2)

Meta disclosed that a flaw in Instagram’s High Touch Support account recovery system let unauthorized third parties trigger password resets and hijack user profiles. Meta Says Instagram Recovery Flaw Compromised 20,225 Accounts
Meta disclosed that more than 20,000 Instagram users had their accounts hijacked after attackers abused its AI-powered High Touch Support (HTS) recovery system to obtain password reset links. Meta Says Attackers Hijacked More Than 20,000 Instagram Accounts Through Recovery Flaw

People (1)

Vendors (1)

Products (1)

Industries (1)

Note: Related entities, including threat actors, malware, CVEs, MITRE ATT&CK techniques, vendors, products, tools, countries, and industries, are shown when they appear in the same reporting. Their presence does not necessarily mean they were targeted, compromised, vulnerable, responsible for the activity, or directly involved in the incident.