TruStage Shuts Down Network After Cybersecurity Incident, Disrupting Some Services

Summary

TruStage took its network offline after identifying a cybersecurity incident and brought in outside specialists. The outage affected some insurance and payment-protection services offered through credit union partners; the incident’s scope and cause remain unknown.

Key points

• TruStage said it shut down its network as a precaution after discovering a cybersecurity incident and began response and recovery efforts.
• The company engaged outside cybersecurity specialists to investigate, contain and remediate the incident.
• Some services offered through credit union partners were affected, including certain insurance and payment-protection claims at First Commonwealth Federal Credit Union.
• First Commonwealth said deposits, cards, ATMs and online banking were not disrupted; the reported impact involved TruStage products.
• TruStage said it was too early to determine the incident’s scope or impact and was working to restore systems.
• TruStage has not disclosed how its systems were compromised, whether information was accessed, or when service would be fully restored; it has not confirmed ransomware, data theft or a threat actor.

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