Japanese Company Investigates Suspected Malware Infection After Business System Outage

Summary

A Japanese company says it detected a suspected malware infection on July 11, isolated affected devices and suspended some business systems. It has not confirmed information leakage and is investigating the impact.

Key points

• The company detected a suspected malware infection in part of its internal systems in the early hours of July 11, 2026.
• It isolated suspected infected devices from its internal network and external access to limit further impact.
• Some corporate business systems hosted on an external cloud platform have been suspended.
• The company says customers using services in its All Gather CRM package have not been affected.
• Information leakage has not been confirmed; the company is investigating and says some information may have been lost or damaged.
• The company plans to report to Japan’s Personal Information Protection Commission and says it will contact affected individuals if personal information exposure is found.
• It is working with external experts on recovery and warns recipients not to open attachments or click links in suspicious messages claiming to be from the company.