Cyberattack on De Bijenkorf Logistics Partner Delays Orders and Refunds

Summary

A cyberattack at De Bijenkorf’s logistics partner is delaying orders, returns, and refunds. The retailer is investigating whether customer data was accessed; the partner says it blocked access and added security measures.

Key points

• Hackers may have accessed some of the logistics partner’s online systems; the incident’s cause and full scope are under external investigation.
• The disruption is delaying order processing, returns, and refunds, while De Bijenkorf’s stores, webshop, and app remain available.
• It is not yet known whether attackers accessed customers’ personal data.
• De Bijenkorf has notified customers as a precaution and reported the incident to the Dutch Data Protection Authority.
• The logistics partner has blocked access and taken additional security measures.