Dustin Restores Order Processing After Unauthorized Access, Webshop Still Offline

Summary

Dustin says unauthorized parties accessed internal systems, prompting it to take systems offline. Order processing has resumed, while its webshop and customer portals remain under restoration and investigators assess possible data impact.

Key points

• Dustin reported unauthorized access to its internal systems and took some systems, including its website, offline as a precaution.
• The disruption affected Dustin’s operations in several countries, including the Netherlands, Belgium and Sweden; Swedish reports said orders and deliveries were temporarily halted.
• Dustin has begun a controlled restoration. Order processing is operational again, with orders temporarily accepted by telephone and email.
• The webshop and customer portals are still being restored.
• A forensic investigation with external cybersecurity experts is assessing which data, if any, were affected; customer-data compromise has not been established.
• Dustin has not disclosed when access occurred or was discovered, or whether the attackers were blocked. It is in contact with relevant authorities, including police.

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