Hilltop National Bank Shuts Wyoming Branches After Cybersecurity Incident Disrupts Services

Summary

Hilltop National Bank took internal systems offline after identifying a cybersecurity incident that disrupted banking services. Branches closed, and the bank had no restoration estimate; it has not said whether data was accessed or stolen.

Key points

• The Wyoming bank identified a cybersecurity incident after employees noticed IT problems and took internal systems offline to isolate the network and protect data.
• Online and mobile banking, telephone service, and scheduled payments were disrupted; the bank said automatic payments during the outage would not be processed.
• Debit card purchases and ATM withdrawals remained available under a combined $1,000 daily limit.
• Hilltop closed all branches and offices for the day and said it had no projected restoration time; its phone lines and email were also unavailable.
• The bank said it would reimburse customers for fees or charges caused by the incident and notified the Office of the Comptroller of the Currency and the Federal Reserve Bank of Kansas City.
• Hilltop had not disclosed how the incident occurred, who was responsible, or whether data was accessed or stolen; it also had not reported a ransom demand or issued an all-clear by publication time.

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