Cyberattack on mylife App and Cloud May Have Exposed User Data
Summary
A cyberattack on a server operated by mylife’s IT provider may have exposed account details and some technical logs. The company says passwords were not accessed, services remain operational, and a ransomware group threatened to publish data.
Key points
- SINOVO health solutions informed mylife Diabetes Care that a server managing mylife App and Cloud accounts was attacked on September 3, 2026.
- The company says a ransomware group may have accessed and copied some user data and threatened publication.
- Potentially affected information includes names, birth dates, email addresses, and pseudonymized app logs that may contain limited therapy-related entries.
- The company says full therapy diaries, complete glucose records, postal addresses, and payment data were not stored on the attacked server.
- Passwords were stored in encrypted form and, according to the company, were not accessed; the app and cloud service remain operational.
- The company reported the incident to data-protection authorities and recommends changing mylife passwords and any reused passwords.
Article Details
- Victim Organization
- mylife Diabetes Care
- Incident Type
- Cyberattack on a server managing mylife App and mylife Cloud user accounts, with possible copying of user data
- Incident Date
- 2026-09-03
- Disclosure Date
- 2026-09-10
- Data Types Exposed
- First and last names
- Dates of birth
- Email addresses
- Possibly pseudonymized technical app logs, which may contain limited therapy-related entries such as bolus data or continuous glucose monitoring values
- Operational Impact
- The mylife App and mylife Cloud continued to function normally. Passwords were stored in encrypted form and, according to the information available at the time, were not accessed.
- Ransom Or Extortion
- The company reported that the attacker threatened to publish the data. No ransom demand was reported.
- Claim Status
- alleged
People
Vendors
Products
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