Alto Calore Servizi Reports Cyberattack Disrupting Customer Systems

Summary

Alto Calore Servizi says a cyberattack on the night of August 10–11 disrupted its systems and customer-management operations. Functionality was restored about a week ago, and the company is checking for billing and communication errors.

Key points

• Alto Calore Servizi says it suffered a cyberattack on the night of August 10–11.
• The attack significantly affected systems and customer-management operations.
• The company says full functionality was restored about a week before its statement.
• The recovery and system-alignment period may have caused errors in some customer communications, meter readings and bills.
• Staff are reviewing reports received during the attack and correcting individual customer records where anomalies are found.
• The company says it plans to activate new management systems to strengthen technology security and improve procedures.