UK Finance’s Dianne Doodnath on Collaboration to Combat Fraud
Summary
UK Finance’s Dianne Doodnath discusses how cross-sector collaboration, consumer awareness, and better fraud data can help address social engineering, mobile threats, and other evolving scams.
Key points
- Fraud spans calls, texts, social media, messaging apps, and online platforms, making it a cross-industry challenge.
- Doodnath says prevention requires cooperation among financial institutions, telecom providers, technology companies, regulators, and governments.
- Modern scams increasingly manipulate people through social engineering rather than compromising systems.
- Fraud causes harm beyond financial losses, affecting consumer wellbeing, confidence, and trust in digital services.
- The discussion highlights mobile malware as a growing concern and says accurate fraud classification can help direct protective resources.
Article Details
- Topic
- Cross-sector collaboration to prevent fraud and protect consumers