Ahold Delhaize Takes Systems Offline After Cybersecurity Incident
Summary
Ahold Delhaize took some systems offline to contain a cybersecurity incident. Stores remain open, but employees and customers reported disrupted access to schedules, pay information, websites, apps, and order services.
Key points
- Ahold Delhaize said it is assessing and mitigating a security issue within its network.
- The company took some systems offline as a protective measure; its stores remain open.
- Stop & Shop employees reported trouble accessing schedules and pay stubs.
- Customers reported service disruptions affecting Albert Heijn, Etos, Gall & Gall, and Delhaize.
- A Food Lion memo warned that some stores might be unable to shop, stage, or hand off orders.
- The company did not confirm whether devices were encrypted or specify the full extent of the impact.
Article Details
- Victim Organization
- Ahold Delhaize
- Incident Type
- Cybersecurity incident affecting the company's network; some systems were taken offline as a protective measure. The article does not identify the attack method.
- Disclosure Date
- 2026-10-12
- Operational Impact
- Some systems were taken offline. Employees reportedly had trouble accessing schedules and pay stubs; customers reportedly could not use websites, apps, and customer service platforms at several brands in the Netherlands and Belgium. A Food Lion internal memo said stores might be unable to shop, stage, or hand off orders. The company said stores remained open.
- Claim Status
- confirmed
Countries
Belgiumservice platforms at Albert Heijn, Etos, and Gall & Gall stores in the Netherlands, and Delhaize in Belgium.Netherlandswebsites, apps, and customer service platforms at Albert Heijn, Etos, and Gall & Gall stores in the Netherlands, and Delhaize in Belgium.United Statesand multinational retailer, Ahold Delhaize operates more than 9,400 local stores across Europe, the United States, and Indonesia, employs nearly 400,000 people, and serves around 60 million customers each week