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Microsoft Shares Recovery Steps for Windows 11 C: Drive Issues on Samsung PCs

· Original article ↗

Summary

Microsoft and Samsung traced Windows 11 C: drive access and app failures on some Samsung PCs to Galaxy Connect. Samsung updated the app, and Microsoft published a 29-step procedure to restore default drive permissions.

Key points

  • A joint investigation attributed C: drive access, app-launch, and some administrative-task failures on Windows 11 24H2 and 25H2 to Samsung Galaxy Connect.
  • Affected devices include Samsung Galaxy Book 4 and Samsung desktop models.
  • Microsoft temporarily removed the app from the Microsoft Store; Samsung released an updated version to address the bug.
  • Microsoft and Samsung published a 29-step recovery procedure that includes uninstalling the app and restoring Windows default drive permissions.
  • Microsoft says the procedure restores system-drive permissions without accessing or modifying personal files; users with continuing issues should contact Samsung Support.
  • Separate OOB hotpatches addressed a Bluetooth visibility issue and security vulnerabilities in the RRAS management tool.

Article Details

Event Type
Software defect causing Windows 11 system-drive permission failures, identified in a joint Microsoft and Samsung investigation.
Impact
On some Samsung devices running Windows 11 versions 25H2 or 24H2, Samsung Galaxy Connect caused C: drive access problems and failures launching apps or performing administrative tasks. Microsoft temporarily removed the app from the Microsoft Store, and Samsung released an updated version. Microsoft and Samsung published a 29-step recovery procedure to restore Windows permissions; Microsoft said it does not access or modify personal files.

Vendors

MicrosoftMicrosoft and Samsung identified the Samsung Galaxy Connect app as causing C: drive access problems and app failures on some Windows 11 devices.SamsungMicrosoft and Samsung identified the Samsung Galaxy Connect app as causing C: drive access problems and app failures on some Windows 11 devices.

Products

Samsung Continuity ServiceAdministrator account, start the affected computer, uninstall the Samsung Galaxy Connect (or Samsung Continuity Service) app, temporarily allow Windows to repair drive permissions, add a temporary permission, andSamsung Galaxy Book 4​Microsoft temporarily removed the Samsung app from the Microsoft Store after discovering it was causing issues on Samsung Galaxy Book 4 and Samsung desktop models running Windows 11.Samsung Galaxy ConnectMicrosoft and Samsung identified the Samsung Galaxy Connect app as causing C: drive access problems and app failures on some Windows 11 devices.Windows 11Microsoft and Samsung identified the Samsung Galaxy Connect app as causing C: drive access problems and app failures on some Windows 11 devices.

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