Reported Cyberattack Disrupts Intoxalock Calibration Services

Summary

A reported cyberattack has kept Intoxalock’s servers offline since March 14, disrupting ignition-interlock recalibrations. The company says devices remain functional and is offering many customers a 10-day extension and support for towing costs.

Key points

• The report says Intoxalock’s servers have been offline since March 14 due to a cyberattack, disrupting its recalibration service.
• Customers who need recalibration may be unable to drive while awaiting service; the ignition-interlock devices themselves are reported to remain functional.
• Intoxalock says service centers can provide a 10-day calibration extension, with stated exceptions for Arkansas, Massachusetts, Michigan and Washington.
• The company says eligible customers may use roadside assistance or seek reimbursement for documented towing expenses.
• Intoxalock says it will cover costs directly resulting from the temporary system pause.