MagaluPay Cyber Incident Disrupts Services and Temporarily Halts Pix Payments
Summary
MagaluPay confirmed a cyber incident that disrupted operations for days and temporarily halted Pix payments; the company said customer data was not compromised, while users reported difficulty accessing funds and support.
Key points
- MagaluPay confirmed a cyber event but did not disclose the nature of the attack, financial damage, or a timeline for full service normalization.
- The company said operational instability resulted from the incident and stated that customers’ personal data was not compromised.
- Pix payments were temporarily suspended as a security measure and then gradually restored.
- Customers reported being unable to access funds or make essential payments for days, and some said they had difficulty reaching customer support.
- Brazil’s Central Bank recorded 33 security incidents from January through May, including 25 related to fraud—the highest number recorded for that period.
Article Details
- Victim Organization
- MagaluPay
- Incident Type
- Cyberattack; the specific attack method was not disclosed.
- Operational Impact
- The company said the cyber event caused operational instability. Pix payments were temporarily suspended as a security measure and then gradually restored. Customers reported being unable to access funds or make payments for days.
- Claim Status
- confirmed
Products
MagaluPayO MagaluPay é uma instituição de pagamento regulada pelo Banco Central, oferecendo uma conta digital que permite aos clientes realizar pagamentos, transferências, pagar boletos e utilizar cashback. Essa plataformaPixdados pessoais dos clientes não foram comprometidos. Apesar dessa declaração, os serviços de pagamento via Pix foram temporariamente suspensos como uma medida de segurança, e apenas foram liberados gradualmente.