London Hydro Investigates Incident That May Have Exposed Customer Data
Summary
London Hydro says hackers broke into its systems and customer personal and account information may have been affected. The utility says financial and other sensitive information was not involved and is investigating.
Key points
- London Hydro said hackers broke into its systems; the company and authorities are investigating.
- Names, addresses, email addresses and phone numbers may have been affected.
- Potentially affected account data includes billing and account numbers, service addresses, pricing plans, contract dates, and meter details.
- London Hydro said financial information and other sensitive data, including payment card and banking details, were not involved.
- The utility urged customers to watch for suspicious account activity and phishing messages, emails or calls.
- The article does not identify a responsible actor or report independent confirmation of the extent of data access.
Article Details
- Victim Organization
- London Hydro
- Victim Domain
- Unknown
- Incident Type
- Data breach involving unauthorized access to London Hydro systems; customer data may have been accessed.
- Data Types Exposed
- Names
- Addresses
- Email addresses
- Phone numbers
- Account numbers
- Billing numbers
- Service addresses
- Pricing plans
- Contract dates
- Meter numbers and types
- Affected Records
- A portion of personal information on some accounts may have been impacted; the number of records was not disclosed.
- Affected Data Size
- Unknown
- Operational Impact
- Unknown
- Ransom Or Extortion
- Unknown
- Claim Status
- confirmed